Your rights when you travel - in Easy to read

Did you ever have problems
when you were travelling in the European Union?

The European Union has laws that protect you.

For example:

  • People with disabilities have the right to get help
    when they are travelling by plane, train, boat or bus
    .
    They have the right to get this help for free.
    It is better if people with disabilities ask for this help in advance
    so that it is ready when they need it.

    When travelling by plane, boat or train,
    people with disabilities should say they need help 48 hours before
    their trip.
    airplaneboattrain

    When they travel by bus,
    they should say they need help
    36 hours before their trip.
    bus

    This way the air, bus, train or boat companies
    have enough time to prepare
    and give people with disabilities
    the help they need.
    hand reaching out for another
    If people with disabilities
    ask for help at last moment,
    companies should still try to help them
    but there may not be enough time to do so.

  • Companies cannot refuse people
    from entering a plane, a boat, a train or a bus
    just because they have a disability.
    They can only refuse if travelling could be dangerous for people with disabilities.
  • When you travel by bus or boat,
    you can have a person with you to help you
    .
    This person can travel with you for free.

person in a wheelchair holding up a card with person helping them


Travelling by plane

airplane

If they don’t accept you in the plane
or if your flight is cancelled
or late for more than 3 hours,
the company should: 

  • offer you another flight or 
  • give you your money back.

In some cases, the company should give you
250 to 600 euros for the trouble you had at your trip. 

That happens only if the delay was the company’s fault. 

If the delay was due to other problems like bad weather,
the company doesn’t pay you any money. 

You can find more information
on the website of the European Union here: europa.eu/youreurope/citizens/travel/passenger-rights/air


Travelling by train

train

You have certain rights when you travel by train. 

If your train is late for more than 1 hour, you can:

  • leave the train and ask the money of your ticket back, 
  • take another train without any extra charge, 
  • stay on the train and wait. 
    In this case, you have the right 
    to get back part of the money you paid for the ticket. 
    But if the delay was not the company’s fault, 
    you don’t get money back. 

You can find more information on the website of the European Union here: europa.eu/youreurope/citizens/travel/passenger-rights/rail


Travelling by bus

bus

You have certain rights when you travel by bus. 

If you plan to take the bus for a long distance
and it is cancelled or late for more than 2 hours, 
the company of the bus should: 

  • give you back 
    the money you paid for the ticket 
    or 
  • help you take another bus 
    with no extra cost. 

If the company doesn’t help you with this, 
you can make a complaint. 
This way, you may get money for the trouble you had. 

You can find more information
on the website of the European Union here: 
europa.eu/youreurope/citizens/travel/passenger-rights/bus-andcoach


Travelling by boat

boat

You have certain rights when you travel by boat.

If you travel by boat and the boat is cancelled
or late for more than 1.5 hour,
the company of the boat should:

  • give you back the money you paid for the ticket

or

  • help you take another boat with no extra cost.

If you arrive at your destination late for more than 1 hour,
the company should pay you some money for the trouble you had.

You can find more information
on the website of the European Union here:
europa.eu/youreurope/citizens/travel/passenger-rights/ship


The European Parking Card

EU disability parking card

The European Union has made a parking card 
for people with disabilities. 

With this card, you can have access to parking areas 
for people with disabilities in all countries 
in the European Union. 

You can get your parking card 
from the responsible office in your country. 

You can find more information 
on the website of the European Union here: 
europa.eu/ youreurope/citizens/national-contact-points


Next:

Your Rights in Easy to read

or

EDF in Easy to read

Contact:
  • European Disability Forum
    Avenue des Arts 7-8, B-1210 Brussels
    +32 2 329 00 59